Helping to identify areas where care needs to be improved
In the United States, federal and state governments primarily cover long-term care costs, and resident satisfaction plays a key role in federal and state evaluations of care quality and facility licensing procedures.
As a result, long-term care providers are committed to meeting their residents’ care needs and identifying areas for improvement to enhance resident satisfaction.
Gathering feedback has become an essential practice in senior living communities to pinpoint areas for improvement. This can be done through resident and family surveys focusing on the residents’ care experiences and asking family members to share their experiences with the facility.
Collecting, actively listening to, and taking action based on each individual’s feedback on their care experiences is crucial for ensuring high-quality and personalized care. By doing so, senior living communities can ensure a safe, healthy, and comfortable environment for all residents, meet regulatory requirements, and improve the quality of care for those in need.
However, ensuring that how you collect feedback complies with GDPR is crucial.
Helping senior living communities to gather feedback
ResHub, a well-regarded, research-driven resident engagement platform, has gained popularity among senior living communities across America for its ability to collect valuable feedback and comply with GDPR. This versatile tool empowers senior living communities to enhance resident satisfaction by effectively recognizing strengths and areas that require improvement.
ResHub:
- Complies with regulations
- Helps senior living communities to gather people’s experiences of care through its advanced survey software
- Provides feedback through in-app services so that the voices of residents and family members are heard
ResHub features a simple, straightforward survey creator with tailored options that empower senior living communities to personalize surveys to best suit their needs. This enables senior living staff members, life enrichment, and concierge teams to publish the surveys to residents and families with the opportunity to download and analyze their results!
And that’s not all. ResHub offers a wide range of capabilities beyond the standard features mentioned above!
Improve resident satisfaction with ResHub
Helping to ensure a safe, healthy, and comfortable environment for everyone!